User Data Deletion

Last updated: June 19, 2026

How To Request Deletion

To request deletion of your RiseMode Media account data, email support@risemodemedia.com from the email address associated with your account. Use the subject line "Data Deletion Request".

What To Include

Include the product you use, such as Market Direction Intelligence, Superchart, Macro Map, or Field Guide Visual ID, and the sign-in method connected to your account, such as Google, Microsoft, Facebook, SMS phone number, or email address.

Facebook Login Users

If you signed in with Facebook, include the Facebook email address used for sign-in. If Facebook shows a different email or no email, include your name and the approximate date you last signed in so we can locate the account record.

What We Delete

After verifying the request, we delete or anonymize account profile details, sign-in provider identifiers, SMS MFA phone number where applicable, saved watchlists, saved settings, support-linked account references, and other user-specific records stored for the service.

What May Be Retained

We may retain limited operational, security, billing, or compliance records where required by law, fraud prevention, dispute resolution, accounting, or service-integrity needs. These records are not used to restore your deleted account profile.

Timing

We aim to acknowledge deletion requests within 7 days and complete verified deletion requests within 30 days, unless a longer period is required for legal, security, or technical reasons.

Questions

For any privacy or deletion questions, contact support@risemodemedia.com.